Olivia Voice AI
Your 24/7 AI receptionist
Your phone can answer even when your team can't. Olivia handles calls, answers questions, captures leads and books appointments, 24/7.
Every missed call could be a missed customer.
Your team is busy
Nobody can pick up while staff are working with customers.
Customers call after hours
The enquiry comes at 7:30 pm. Nobody is there to answer.
The same questions come up every day
Availability, pricing, services, location, booking, order status.
Call details get lost
Someone writes a name on paper. Someone forgets to create a CRM lead.
Olivia takes care of the conversation and what happens next.
More than answering the phone
Answer calls 24/7
Even when your team is busy or out of hours.
Handle customer enquiries
Services, hours and availability, from your info.
Book appointments
Collects the details and guides the booking.
Qualify leads
Asks your sales questions and captures the answers.
Capture customer details
Name, phone, email, service, date and location.
Route enquiries
Sends each request to the right person or process.
Update your business systems
Passes the data into your CRM, ERP and more.
Hand over to your team
Escalates with full context when a human is needed.
The call is only the beginning.
Olivia doesn't just finish a conversation and disappear. We connect her to the systems and workflows your business already uses.
Don't take our word for it. See Olivia in action.
Pick something a caller might say and watch how Olivia handles it.
Want to hear her voice? Give Olivia a call right now.
Call Olivia 0485 048 946Try Olivia free
Create your own Olivia in 2 minutes.
Enter your website. Olivia reads it, learns your services, hours and prices, and gets her own phone number you can call straight away. Free, with no credit card.
- 1Enter your website
- 2Olivia learns your business
- 3Call her and hear the result
Put Olivia where the calls happen
Reception
Answer incoming calls, provide information and collect customer details.
Lead capture
Turn phone enquiries into structured leads instead of missed calls and handwritten notes.
Lead qualification
Ask predefined questions before passing an opportunity to your sales team.
Appointment booking
Help customers arrange appointments without waiting for someone to answer.
After-hours calls
Keep the business reachable outside normal opening hours.
Overflow calls
Let Olivia step in when your receptionist or team is already on another call.
Customer service
Handle repetitive enquiries and pass more complex requests to your team.
Follow-up calls Outbound
Olivia can also support automated outbound conversations for defined business workflows.
Olivia works wherever the phone matters
Trades & Home Services
Olivia can
- Capture the job request
- Ask location
- Understand urgency
- Collect contact details
- Create an enquiry
Healthcare & Clinics
Olivia can
- Answer common enquiries
- Collect patient details
- Assist with appointment requests
- Pass information to reception
Automotive
Olivia can
- Identify the service required
- Capture vehicle details
- Arrange bookings
- Send the enquiry to the team
Professional Services
Olivia can
- Understand the reason for the call
- Collect details
- Qualify the enquiry
- Route it correctly
Hospitality
Olivia can
- Answer common questions
- Handle booking enquiries
- Collect event details
- Pass complex requests to staff
Real Estate & Property
Olivia can
- Identify the reason for the call
- Collect property/contact details
- Categorise the enquiry
- Route it to the right person
What a call with Olivia can look like
- 00:02Customer
Hi, I've lost power in half of my house and I'm looking for an electrician.
- 00:07Olivia
I can help with that. Can I first get your suburb?
- 00:11Customer
Subiaco.
- 00:13Olivia
Thanks. And is there any burning smell, smoke or visible damage?
- 00:18Customer
No, nothing like that. But the fridge and the kitchen lights are off.
- 00:24Olivia
Understood, I'll mark this as urgent. Can I take your name and the best number to reach you?
- 00:31Customer
James Smith. It's 04•• ••• •••.
- 00:38Olivia
Thanks, James. I've passed your details to the team, and an electrician will call you back to arrange a visit.
- Customer
- James Smith
- Location
- Subiaco WA
- Service
- Electrical fault
- Priority
- Urgent
- Phone
- 04•• ••• •••
Then automatically
- Lead created
- Details added to CRM
- Team notified
Your business. Your answers.
Olivia learns your business, not the entire internet
We configure Olivia around your services, processes and information, so customers receive answers relevant to your business.
You decide what Olivia knows, what she can do and when a human should take over.
- Services
- Opening hours
- Locations
- FAQs
- Booking rules
- Qualification questions
- Internal routing rules
- Business processes
Olivia can work with the systems you already use
- CRM
- ERP
- Calendar
- Automation
- Notifications
Need Olivia to create a lead, update a customer, trigger a workflow or notify your team? K3-Team can connect the conversation to the business process behind it.
Built to support your team, not get in their way
Olivia handles the routine
Repeated questions, initial enquiries and information collection.
Your team handles the exceptions
Complex situations can stay with people.
Everyone gets the context
The information Olivia collects can follow the customer into your business system.
Your staff spend less time answering the same questions and more time on conversations that actually need them.
From idea to answering calls
- 01
We understand your calls
What customers ask and what should happen next.
- 02
We build Olivia around your business
Flows, knowledge, rules and integrations.
- 03
We connect your systems
Phone, CRM, ERP, booking or automation.
- 04
Test real conversations
Real scenarios, refined responses.
- 05
Go live
Olivia answers. Your team does the rest.
Go live · Calls answered 24/7
What changes when Olivia answers the phone
Before
- Missed calls
- Voicemail
- Repeated questions
- Manual data entry
- Incomplete enquiry details
- Someone needs to answer every call
With Olivia
- Calls answered 24/7
- Customer details captured
- Enquiries structured
- Routine questions handled
- Bookings supported
- Information delivered into your workflow
FAQ
Olivia speaks in natural, conversational language and responds to what the caller actually says, rather than reading out a menu of options. The best way to judge is to hear her: we'll play you a live call during a walkthrough.
Yes. Olivia can be configured to handle calls outside your normal business hours.
Yes, booking can be included in the workflow and connected to the appropriate booking/calendar process.
Yes. Olivia can ask predefined questions and capture structured customer information.
Yes. Olivia can be integrated with business systems through available APIs and automation.
The workflow can define when an enquiry should be passed to your team.
Yes. Olivia can also be configured for defined outbound calling scenarios such as lead follow-up and qualification.
Yes. Her knowledge, conversation logic and actions are configured around your business.
What would Olivia answer for your business?
Tell us what happens when someone calls your company today. We'll show you where Olivia can fit into the process.
Legal
Privacy Policy
This policy explains how K3-Team collects, uses and protects personal information through the Olivia Voice AI website. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Olivia Voice AI is a solution developed by K3-Team Pty Ltd (ABN [00 000 000 000]). In this policy, "we", "us" and "our" refer to K3-Team Pty Ltd.
Privacy contact: [[email protected]] · [postal address]
2. What we collect
- Details you give us: your name and phone number when you ask us to contact you or book a walkthrough, and anything you tell us during our conversations.
- Your consent: a record that you agreed to this policy and to receive calls and messages from us, including the date and time.
- Technical information: your IP address, browser and device type, and pages visited, collected by our website hosting and third-party services such as web fonts.
- Cookies and similar storage: see section 8.
We don't ask for sensitive information through this website. Please don't send it to us.
3. How we use your information
- to respond to your enquiry and arrange a walkthrough;
- to call you, send SMS or email about Olivia, where you have agreed to this;
- to keep records of our communications and your consent;
- to operate, secure and improve this website;
- to meet our legal obligations.
4. Calls and marketing messages
We only send you marketing messages if you have agreed to receive them. Every message will identify us and tell you how to stop receiving them, in line with the Spam Act 2003 (Cth). You can withdraw your consent at any time by replying STOP to an SMS, using the unsubscribe link in an email, or contacting us.
5. Who we share it with
We don't sell your personal information. We may share it with service providers who help us run our business, such as website hosting, CRM, telephony and messaging providers, only for the purposes above and under confidentiality obligations. We may also disclose information where required by law.
Some of these providers may store data outside Australia, for example in [countries]. Where this happens, we take reasonable steps to make sure your information is handled in line with the APPs.
6. How we protect and keep it
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and encrypted connections. We keep it only for as long as we need it for the purposes above or as required by law, and then securely delete or de-identify it.
7. Access and correction
You can ask to access the personal information we hold about you, or ask us to correct it. Contact us using the details in section 1. We'll respond within a reasonable time, usually within 30 days.
8. Cookies and local storage
This website uses a small amount of browser storage to work properly, for example to remember your light or dark theme and your cookie choice. These are essential and stay on your device.
If you select "Accept all" in our cookie notice, we may also use analytics cookies to understand how the site is used. If you select "Essential only", we won't use them. You can change your choice at any time with the "Cookie settings" link in the footer, or by clearing your browser storage.
9. Olivia and our clients' callers
This policy covers this website. When Olivia answers calls for one of our clients, that client is responsible for its callers' personal information, and our handling of it is governed by our agreement with that client.
10. Complaints
If you have a concern about how we've handled your personal information, please contact us first and we'll try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
A solution developed by K3-Team Pty Ltd.
© 2026