Pricing
Simple pricing. Every call answered.
Start free, pay per call, or put Olivia on your front desk full-time. Prices are in Australian dollars, with no setup fees and no lock-in contracts.
Pick the plan that fits your phone
Every plan gets the same Olivia: natural conversation, 24/7 answering and a direct line into your business systems. What changes is how many calls are included and what each extra call costs.
Flex
For trying Olivia out, or for businesses with a small, unpredictable number of calls.
What's included
- Olivia answers inbound calls 24/7
- Website chat and social messaging
- Call forwarding and smart routing to your team
- Speaks your callers' languages
- CRM and calendar integrations, call reports
- Remembers returning customers across phone and chat
- Teach Olivia about your business in plain English
- Outbound calls available on request
Full-Time Most popular
For businesses that want Olivia on the front desk every day, answering and following up.
Everything in Flex, plus
- 200 calls every month
- Outbound calling: lead follow-ups, reminders and callbacks
- A lower price on every extra call
- Voice and text share one monthly balance
Scale
For multi-location groups and high call volumes that need Olivia set up across the whole organisation.
Everything in Full-Time, plus
- Multiple locations under one account
- Olivia under your own brand (white-label)
- Fine control over call flows and scripts
- Custom reports for management
- Volume pricing on included calls
All prices are in AUD and exclude GST. Each plan covers one Olivia agent for one business location.
How calls are counted
You only pay for real conversations.
One call is a voice conversation of up to 3 minutes. Hang-ups, spam and calls that never connect cost nothing. Unused calls don't roll over to the next month.
- 1 call
Voice call, 30 sec to 3 min
A typical enquiry or booking
- +1 per 3 min
Longer voice call
Counted in 3-minute blocks
- 0.2 call
Short call or voicemail, under 30 sec
Quick questions and messages
- 0.5 call
Text chat, up to 15 replies from Olivia
Website chat and social messages
- Free
Spam, hang-ups, unconnected calls
Spam is dropped within 30 seconds
Compare plans
| Feature | Flex | Full-Time | Scale |
|---|---|---|---|
| Price | |||
| Monthly fee | A$0 | A$399 | Custom |
| Calls included | 50 free, once | 200 / month | Custom |
| Each extra call | A$2.39 | A$1.99 | Custom |
| Olivia can | |||
| Answer inbound calls 24/7 | |||
| Website chat and social messaging | |||
| Forward and route calls | |||
| Multiple languages | |||
| Integrations and call reports | |||
| Make outbound calls | On request | ||
| For larger teams | |||
| Multiple locations | |||
| White-label (your brand) | |||
| Advanced call-flow control | |||
| Custom reporting | |||
Try Olivia free
Create your own Olivia in 2 minutes.
Enter your website. Olivia reads it, learns your services, hours and prices, and gets her own phone number you can call straight away. Free, with no credit card.
- 1Enter your website
- 2Olivia learns your business
- 3Call her and hear the result
Pricing questions
A voice conversation between 30 seconds and 3 minutes is one call. Longer calls are counted in 3-minute blocks, and calls or voicemails under 30 seconds count as 0.2. A text chat of up to 15 replies from Olivia counts as half a call.
No. Spam calls that Olivia drops within 30 seconds, callers who hang up straight away and calls that never connect are free.
No. On Full-Time, the 200 included calls reset at the start of each billing month. Voice and text share the same balance. The 50 free calls on Flex are the exception: they stay on your account until you use them.
No setup fees and no lock-in. Plans are billed monthly, and you can cancel at any time.
Yes. Many businesses start on Flex and move to Full-Time once Olivia is handling their calls every day. Talk to us and we'll move you across.
Each Flex or Full-Time plan covers one Olivia agent at one location. For several locations, Scale gives you one account with pricing set for your whole organisation.
Yes. All prices are in AUD and exclude GST.
Hear Olivia before you choose a plan.
Call her now and ask anything a customer would. Then tell us how your phones work today, and we'll suggest the plan that fits.
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